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ITIL certifications are recognized internationally across industries and regardless of the size of the organization. The extensive online course provides delegates with comprehensive training to prepare them for the ITIL examination (based on “The ITIL Foundation Certificate  in IT Service Management Syllabus,” latest edition).

It will enable delegates to:

  • Understand all the elements of the ITIL syllabus
  • Understand the specific examination language
  • Learn strategies and techniques for mastering the examination

Students will learn how to:

  • Explain the context of IT Service Management
  • Plan improvements
  • Execute improvement plans and strategy
  • Demonstrate the use of various ITIL techniques and processes
  • Define a new service and its use throughout the Service Lifecycle
  • Design services’ management processes, matrices and organizational governance

Examination structure: Questions from all chapters, testing both understanding as well as memory

Question structure: Multiple choice

Participants will be requested to take the ITIL examination on the final day of the course. The examination consists of:

  • 40 compulsory questions; No negative marking
  • One hour
  • Study guides including PDF files, Video tutorials
  • Podcasts: Download it and listen to it at your convenience.
  • Interactive Case Study
  • Interactive Glossary and crosswords
  • Phone App
  • 6 Chapter Tests and Evaluation Tests
  • Sample Papers
  • 18 PMI PDUs

 

Course Curriculum

Introduction
Service Design
Service Transition
Service Strategy
Service Operations
Continual Service Improvement

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